The Front Office Department

Unit One Making The Reservation

1. 单词

advance reservation 预订

available可用的

bath 浴缸

booking 预订

cancelation取消

company 公司

date 日期

double room 双人床

fully 满的

hold 保持

in the name of　以...的名义

intend 计划，打算

king size 特大号(大床)

Presidential Suite 总统套房

record 记录

reserve 预订

room reservation 客房预订部

shower 淋浴

single room 单人间

standard 标准房

suite 套房

superior 高级间

twin 两张单人床的双人房

wait 等候

2. Simple Conversations对话：

对话1：

Good morning, room reservation. May I help you，sir?

客房预订部，您早，能为您效劳吗?

Yes, I’d like to reserve a room.

我想订一个房间

Thank you, sir. What date would that be?

谢谢您，要订在什么时候?

For one month, from Nov1st to 30th.

从11月1日至30日，总共一个月。

What kind of room would you prefer?

您喜欢什么样的房间?

A double, I’ll be accompanied by my wife.

一间双人床的房间，我太太要陪我来。

Could you hold the line, please? I’ll check our room available. Thank you for waiting, I’m afraid we have no double rooms, but we do have some twin rooms at HK1000 and HK1500 available.

请别挂断好吗?我要查查是否有房间可订。让您我等了，我们恐怕没有双人床的房间，但是我们还有一些价位在1000元和1500元港币的两张单人床的房间。

The one at HK1500 sounds fine.

1500元的那种听起来挺不错。

Certainly, sir. May I know the name of your and your wife?

好的，能告诉我您和您夫人的贵姓吗?

Mr. and Mrs. Vernon Williams.

华侬 威廉斯夫妇。

Thank you. May I have your telephone number, please?

谢谢，能告诉我您的电话号码吗?

Yes, it’s 585-4300. I am wok in IBM America Corporation.

好的，5854300，我在美国IBM公司工作。

We do offer special rates for your company, sir. For a twin room there is a 10% discount. Shall we change this to your directly?.

本店提供给贵公司，双人房打九折。是由您现付吗?

To my company, please.

请向我们公司收费。

Which department should the bill be made out to?

这份帐单应该送到哪个部门?

To the Accounting Department, please.

请寄到会计部。

Thank you very much, if you have any further inquiries, please don’t hesitate to contact me.

谢谢，如果您想进一步询问的话，请不要犹豫尽管跟我联络。